Privacy policy

Who we are

HAVAL Printing provides printing services through havalprinting.com and the HAVAL Printing mobile app (com.havalprinting.app). For privacy questions, account deletion or support, email wanekam5@gmail.com.

Information we use

We use your name, phone number, sign-in information, language preference and optional profile photo to manage your account. If you use email sign-in, we store your email and a password hash, never a readable password.

We process your printing choices, uploaded documents and images, order messages, proofs, pickup records and order history to deliver printing services. Wallet and payment records include amounts, transaction references, balances and refund information. Payment providers process their own payment credentials; HAVAL does not ask you to upload bank passwords or payment PINs.

If you apply for student benefits, we process the institution, student number and identity images you provide to verify eligibility. Verification may use a document-processing service and authorized staff review. We do not use student photos to build biometric identity templates.

For notifications and security, we process device notification tokens, session information, device challenges, IP addresses, user-agent information and operational logs. Biometric app unlocking, where enabled, uses your device's system authentication; we do not receive your fingerprint or Face ID data.

Why and with whom

We use this information to authenticate you, prepare and fulfill orders, take and reconcile payments, provide support, verify student eligibility, prevent fraud and send requested service notifications.

Authorized HAVAL staff and service providers receive only the information needed for their work. Providers include Convex for backend services and authentication, Cloudflare for hosting and file storage, Pixelence and WhatsApp for sign-in code delivery, Expo with Apple Push Notification service and Google Firebase Cloud Messaging for notifications, and the payment or document-processing providers used by the feature you choose. Processing may occur outside your country.

We do not sell your personal information, use advertising identifiers for targeted advertising, or publish your uploaded printing files. Push notifications use generic text; private order details are shown after sign-in.

Permissions and choices

Notifications are optional and can be controlled in Account → Notification settings or your device settings. Camera and photo access are used only for features you choose, such as scanning your HAVAL card, choosing a profile photo or supplying a document. The app does not request your location, contacts or microphone.

You can update your profile, remove your profile photo, review signed-in sessions and turn off notifications in your account. Essential authentication cookies and local device storage keep you signed in and remember your preferences.

Retention and account deletion

We keep account information while you use HAVAL and order material while it is needed to provide the requested service. You can request permanent deletion in the app under Account → Privacy & support → Delete account, or on our account-deletion page.

We aim to complete deletion within 30 days. If there is an outstanding order, paid wallet balance, unresolved payment or security issue, we retain the minimum information needed to resolve it and explain the next steps through support. Your paid balance is not forfeited by requesting deletion.

Once those matters are resolved, we remove sign-in credentials, personal profile information, notification tokens, student identity images, customer message content and uploaded artwork. Order, payment, accounting, proof-approval and dispute evidence may remain where needed for financial reconciliation, legal obligations or fraud prevention, with direct account identifiers removed where possible. Such records are restricted to authorized staff and are not used for marketing. Provider security logs and backups may expire on their own retention schedules and are not restored for ordinary account use.

Requests and changes

Contact wanekam5@gmail.com to request access, correction or deletion of your information, or to report a privacy concern. We may verify account ownership before releasing or deleting data. This page will show an updated effective date when our practices change.